Welcome to Shenzhen Parts, supplying iPhone, iPod, iPad and Mac repair parts and accessories

Terms and Conditions

Customer Service

We strive hard to provide the highest level of customer service in the industry. Emails will be answered within 24 hours and our telephone support is available Monday-Saturday : 10am – 7pm (HKT). Please visit Contact Us for more information.

 

Shipping & Delivery

Shenzhen Parts ships worldwide via UPS, DHL, EMS, and Fedex. If you have a shipping preference, please notify us your preferred shipping company.
Shenzhen Parts applies the EXW mode of transportation under the Incoterms of 2010. Hence shipping duty and taxes are under responsability of the buyer according to the terms EXW. The seller is solely responsible for transportation arrangements to the buyer based on agreements and information given by the buyer. The seller does not bear reponsability for transportation incidents. The seller is however under the obligation to take necessary measures to assist with the buyer if an incident occurs.

Privacy & Security


Shenzhen Parts is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, and the information.

Collecting Information about You

There may be times (such as when you purchase or order a product, subscribe to a service or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.

In general, you can visit of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

 

Using Information about You

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Shenzhen Parts only.

 

Cookies

Our web site use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

 

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.