Welcome to Shenzhen Parts, supplying iPhone, iPod, iPad and Mac repair parts and accessories

Our team examining part


Initially formed as a response to the growing need for a stable source of high quality iPhone and iPad repair parts backed with solid warranties and first class customer service, Shenzhen Parts was established in 2010.

Shenzhen Parts has since grown to incorporate a wide range of iPhone, iPad, iPod, MacBook and Samsung parts in our offerings and currently supplies many large scale repair networks throughout Europe, the Americas, Africa and the Pacific.

Shenzhen Parts in a Western-Eastern managed, Asia-based quality control and trading company. With both a SAP and ERP system coupled with an international management core, our business volume grows steadily every year. We provide the best services, integrated database, real-time stock as well as prompt price quotations. Most important of all, we offer the best quality controlled iPhone, iPad, iPod MacBook and Samsung parts in the market at a competitive price.

We supply the highest quality Apple parts to help our customers gain and maintain a competitive edge in the marketplace; we can offer you professional and technical assistance to satisfy the most demanding requirements. The vast majority of Chinese phone parts suppliers do a little bit of everything and end up not doing any one thing particularly well. No specialization in one brand, no technical expertise, no QC, and the list goes on. At ShenzhenParts, we focus exclusively on quality control of Apple and Samsung parts and nothing else. This specialization allows us to ensure that our technicians are well trained and highly knowledgable in one unique field.

Shenzhen Parts senior management is composed of European, Hong Kong and Chinese partners; each one specializing in one of the fields of sourcing, quality control and international trade.

Our multicultural management team understands both the local environment and the requirements of our overseas customers. Our people are selected for their technical expertise and experience. Breaking away from the local management techniques we focus on ensuring our staff are properly trained and have expert knowledge in their craft. Our team of quality control technicians is regularly trained to existing quality standards and to our unique processes to test mobile phone and tablet repair parts. With dedicated processing teams for different brands, we are able to efficiently source, quality test and assemble products while relying on expert product knowledge and experience.

Our products

Our current product line

Our focus on a specific scope of products allows us to deliver the highest quality repair parts available on the market today. In addition we carry a wide selection of professional repair tools and quality accessories.

 

Our values

This is not just about commerce; it is about a commercial philosophy. It is about working better, pleasing clients and, ultimately about professionalism, job satisfaction and long term survival. We want the same as you: quality for our clients and a credible corporate image and brand.


At Shenzhen Parts we are mote than any single part. Our dedication to our clients' complete satisfaction has led us to completely redeveloping industry norms, turning on it's head the typical experience of purchasing in China.

Saving

Saving labor costs

Our experience with clients, especially in Europe has taught us that labor costs are a main expense in the repair industry. To counter this we provide a wide assortment of assemblies with small parts including everything from induction flex cables to full screen assemblies. ICs and compatible components are included, small screws are installed and all adhesives and foam inserts are assembled to save valuable man-hours for your technicians. To ensure customer satisfaction, we work with our clients to constantly evolve our assemblies, adding new options and possibilities regularly.
No IP infringements

No IP infringements

Violating IP and trademark laws has real repercussions both for you and your business. Shenzhen Parts takes II and Trademark regulations seriously, to provide safe and hassle free customs clearance experiences. Our products are combed for possible trademark violations and possible markings are safely removed, taking care to protect the actual part in the process. We provide recommendations based off of our extensive experience to guide you towards parts, which do not have violation as well as steer you away from parts which are sure to cause issues.
Customer support

Customer support

We are there when you need us. With our website based online chat, Skype telephone and email you can always reach us whether it be day or night. Our native English speaking staff is experienced and professional is are available to assist you with your needs. We have a fully implemented CRM system in place, ensuring that each customer receives individual attention. Most quotations are responded to same day and if you ever have a problem you can always get professional help quickly and efficiently. If you have a special need or request we can provide unique solutions catering to your needs including special product sourcing and packaging requests.
Hassle free returns

Hassle-free returns

While we work hard to ensure orders are free of incorrect/ faulty items; error sometimes occur. That's when our hassle free return policy really shines. With a 6 month limited warranty on all products (unless specifically stated on the quotation) we stand behind our products. Our online RMA system makes sending returns a breeze and we provide full instructions to ensure your returns are properly shipped for safe delivery. Due to the complex nature of Apple and Samsung products, we ask that screens are tested prior to installation as damage can occur during the screen installation process. Please contact us for specific information as to how to conduct non-destructive screen testing.

 

Packing and shipping

Packing & shipping

Our shipping guidelines are simple: customer should receive products in the same condition they were sent and receive shipments quickly without overpaying. To this end, our order processing team has taken the packaging process to an art, incorporating every possible precaution to protect goods, while being mindful of shipping costs. We have developed excellent relationships with reputable shipping companies and are experienced with getting goods out of China and safely to the destination country. We provide customers and freight forwarders with all necessary information. Our processing systems allow us to accurately mark good with correct HS codes.
Inventory management

Inventory Management

Product availability changes daily, but your order shouldn't have to suffer. That is why we implemented a full ERP system, which allows us to accurately predict future orders and keep those products in inventory. This also increases our order processing speed as orders can quickly be filled with our existing inventory of pre-quality controlled parts ready for shipment. With our RMA and product commenting system, all product suggestion and quality control concerns are linked to individual products, providing our quality control technicians with real-time issues and quality control procedures.
Custom sourcing

Custom sourcing

Need a custom product sourced or developed? Let our expert sourcing agents assist you with practical product sourcing, pre/during/final inspections and loading supervision. Sourcing or developing products in China can be difficult, especially if you live in another country. Shenzhen parts sourcing agents have years of experience sourcing consumer electronic products as well as factory management. We can provide in depth reports as to the status of your project and help negoitate final costs when the time comes. Don't let cultural subtleties or language barriers get in the way of locating and developing the products you need at the price you love.
Custom packaging

Custom packaging

Shenzhen Parts provides Complete solutions to your retail packaging needs, Regardless of whether you require clam-shell, form sealed or paper packaging, we have you covered.Our in-house designers can provide you with samples of designs specific to your requirements which you can print in either your home country or allow us to arrange printing in China. With Experience in European retail design and POS display stand designs, you are sure to receive the correct packaging at a fraction of the cost elsewhere.

 

 

 

Quality control - assemblies

 

 

Quality is at the center of everything we do and our technicians are obsessed with ensuring the 100% performance of each part we ship. That means we scrutinize, test and control every single item destined for export.

New products and suppliers are regularly tested to ensure we source from only the best and all customer input is taken into account and implemented. When it comes to your business we take nothing to chance. Each screen is exhaustively tested for digitizer and LCD functionality, checked for micro dust and micro dots and is test fit into the mid-chassis to ensure installation is flawless. Flex cables are painstakingly assembled with small adhesives and foam inserts, as well as individually tested. We believe in using the right tools for the job and have invested in professional testing and assembly equipment including battery capacity testing equipment, digitizer and frame assembly machines, specialized screen testing equipment and more. We designed some of the first testing cables available.